US Return Policy

This page applies to customers in the United States. It describes BrideDesire's own US return policy. It is not the statutory European right of withdrawal, and it does not apply to orders placed in Europe or the United Kingdom — those orders follow our standard return policy.

7-day return window

BrideDesire offers customers in the United States a return window of 7 calendar days from the day you, or a person appointed by you, receive the item. Within these 7 calendar days you must both contact us and ship the item back. The item does not need to reach us within the 7 days — it is sufficient that it is handed to the carrier before the deadline, with proof of shipment.

How to return

You must notify BrideDesire in writing before the 7 calendar days expire, by email to returns@bridedesire.com, stating your order number. We then send you our return instructions, and the item is returned by mail to the address we provide. Keep your proof of shipment — the return is on time as long as the item is shipped within the 7 calendar days, even if it arrives later.

Return shipping and fees

For an ordinary return you pay the return shipping yourself, and the shipment travels at your own risk. We recommend secure packaging — preferably the original — with tracking and transport insurance. BrideDesire charges no restocking fee.

Refund processing time

We process refunds within 7 calendar days after receiving your returned item. The refund is issued to your original payment method. Your bank or payment provider may take additional time to credit the amount to your account.

For an eligible change-of-mind return, the refund covers the item price. The original shipping cost is not refunded.

We inspect the returned item within the same 7 days, and the refund is issued as soon as the inspection is complete.

BrideDesire Try-On Security Tag

Every gown is delivered with our original “DO NOT REMOVE – Return Guarantee” tag. You may try the gown on the same way you would in a physical store. We recommend leaving the tag attached while you try it on and removing it only once you have finally decided to keep the gown.

A removed tag does not by itself automatically void your return or cause a return to be refused. We always assess the condition of the item individually.

Condition of the item

You may inspect and try the gown as you would in a physical store. Handling or use beyond what is necessary to establish the nature, characteristics and functioning of the item may result in a reduction in value, which may be deducted from the refund to the extent permitted by applicable law.

Faulty or defective items

A complaint about a fault, defect or transport damage is handled separately from an ordinary return. Please write to returns@bridedesire.com as soon as you discover the issue, preferably with photos and your order number. For a justified complaint BrideDesire covers reasonable shipping costs.

Contact

BrideDesire · reg. no. DK46053559 · returns@bridedesire.com · See our full terms and conditions for all other terms of trade.