Bridal Guide
Frequently asked questions
The questions our brides ask most often, gathered here and answered honestly. If you cannot find what you are looking for, simply reach out to us.
Before your purchase
Measure your bust, waist and hips. Compare these with our measurement chart on each product page and in the size guide. Do not rely on your everyday clothing size, as bridal gowns are cut differently. If you are between two sizes, choose the larger option.
Yes. Our virtual try-on allows you to upload a photo and see yourself in the gown. This feature works best with product images where the gown is shown from the front.
Yes. Write to hello@bridedesire.com, or book an online consultation on Wednesday or Thursday between 9 and 14 to speak face to face.
We photograph as true to life as possible. However, screens display white and ivory shades differently. If the exact colour is crucial, write to us for a precise description.
Order and payment
You can pay with all major credit cards and the payment methods shown at checkout. Your payment is encrypted. We never store your card details.
Yes. You can switch between euros, US dollars, Danish kroner, British pounds, Norwegian kroner and Swedish kroner. The final amount is confirmed at checkout.
Contact us as soon as possible at hello@bridedesire.com. Modifying or cancelling your order is subject to our terms and conditions.
Yes. You will receive an email confirmation immediately, and a subsequent message when the gown is shipped. Please check your spam folder if it does not arrive within a few minutes.
Delivery
The delivery time depends on the individual gown and is stated on the product page. This is usually either 2–4 weeks or 8–10 weeks. Shipping time is added to this, depending on the destination country and your chosen shipping method. Please see the delivery page for the full schedule.
We ship to Denmark, the rest of the EU and several countries outside the EU. Customs and import duties are calculated and charged at checkout for deliveries to the US, Norway and the UK. The total price is shown before the payment is completed.
After receiving your gown
Usually, yes. This is especially true for the length, which depends on your shoes. Book a local seamstress well in advance, ideally 4–6 weeks before the wedding.
Hang it in a breathable garment bag in a dark place, away from direct sunlight and moisture. Avoid plastic bags for extended periods.
Hang the gown up and let it drop for a few days. Then steam it gently from a distance. Never place a hot iron directly on lace, tulle or pearls.
Contact us immediately at hello@bridedesire.com and attach photos of the fault. We will find a solution as quickly as possible. Our full complaint terms can be found in our terms and conditions.
About BrideDesire
BrideDesire is a Danish bridal house. We offer exclusive bridal gowns directly to you, without expensive middlemen. We provide personal guidance in nine languages. We remain by your side from your first question until your gown is ready.
Email hello@bridedesire.com or use our contact form. We usually reply within 24 hours on weekdays.
Still have questions?
We read every message personally and usually reply within 24 hours on weekdays.
Write to us