Bridal Guide
Frequently asked questions
The questions our brides ask most frequently – gathered here and answered honestly. If you cannot find your answer, simply write to us.
Before your purchase
Measure your bust, waist and hips, and compare these with our measurement chart. You will find this on every product page and in the size guide. Do not use your standard clothing size. Bridal gowns are cut differently. If you are between two sizes, choose the larger one.
Yes. Our virtual try-on allows you to upload a photo and see yourself in the gown. The feature works best on product images where the gown is shown from the front.
Yes. Email us at hello@bridedesire.com, or book an online consultation on Wednesday or Thursday between 9 and 14 for a face-to-face conversation.
We photograph as true to nature as possible, but screens render white and ivory shades differently. If the exact colour is crucial, contact us and we will describe the shade precisely.
Order and payment
You can pay with major payment cards and the methods shown at checkout. The transaction is encrypted, and we never store your card details.
Yes. You can switch between euros, US dollars, Danish kroner, British pounds, Norwegian kroner and Swedish kroner. The final amount is confirmed at checkout.
Contact us as soon as possible at hello@bridedesire.com. The ability to amend or cancel an order is subject to our terms and conditions.
Yes, you will receive an email confirmation immediately, followed by a notification when the gown is shipped. Please check your spam folder if it does not arrive within a few minutes.
Delivery
The delivery time depends on the individual gown and is stated on the product page. It is either 2–4 weeks or 8–10 weeks. This represents the total expected time from when placing your order until you receive the gown. No additional shipping time is added. Please see the delivery page for the full timeline.
We ship to Denmark, the rest of the EU, and several countries outside the EU. Customs and import duties are calculated and collected at checkout for deliveries to the USA, Norway, and the UK. The total price is displayed before payment is completed.
After receiving your gown
Usually, yes. This is especially true for the length, which depends on your choice of shoes. Book a local tailor in good time, ideally 4–6 weeks before the wedding.
Hang it in a breathable garment bag in a dark place, away from direct sunlight and moisture. Avoid using plastic bags for long periods.
Hang the gown up and allow the fabric to settle for a few days. Then steam it gently from a distance. Never place a hot iron directly onto lace, tulle or pearls.
Contact us immediately at hello@bridedesire.com, attaching photos of the issue. We will find a solution for you as quickly as possible. Our full complaint policy is detailed in our terms and conditions.
About BrideDesire
BrideDesire is a Danish bridal house offering exclusive wedding gowns directly to you, without costly intermediaries. We provide personal guidance in nine languages and accompany you from your first question until your gown is ready.
Write to hello@bridedesire.com or use the contact form. We usually reply within 24 hours on weekdays.
Still have questions?
We read every message personally. We usually reply within 24 hours on weekdays.
Write to us