Bridal Guide
Shipping & Delivery
Answers to all the practical details regarding shipping, delivery and receiving your bridal gown.
Standard delivery time
2–4 or 8–10 weeks
The exact delivery time is shown on the product page. Shipping depends on the country of delivery and your chosen method. Any alterations by a local seamstress will require additional time.
What is the delivery time?
Your gown is selected in an available standard size from XS–7XL and is not tailored to individual measurements. The delivery time depends on the specific gown and is detailed on the product page. This is usually 2–4 weeks or 8–10 weeks. Shipping time is then added, depending on the country of delivery and the shipping method you select at checkout.
How much is shipping?
Shipping is calculated automatically at checkout. This depends on the country of delivery, parcel size and your chosen delivery method.
Which countries do you ship to?
We deliver to a wide range of European countries. If your country is not listed at checkout, please contact us. We are always happy to help.
How is my order shipped?
All orders are shipped via a professional courier with full tracking. You will receive an e-mail with your tracking number as soon as your order has been dispatched.
Can I track my parcel?
Yes. Once your order has been dispatched, you will receive an e-mail with a tracking link. This allows you to follow your parcel all the way to delivery.
Will I need to pay customs or import duties?
Customs and import duties are calculated and collected at checkout for deliveries to the USA, Norway and the UK. The total price is shown before you complete your payment.
What if my parcel is damaged during shipping?
Please contact us immediately if your parcel arrives damaged or if you receive an incorrect item. We will help resolve the issue and naturally cover the return shipping for a valid complaint.
Who pays for the return shipping?
For standard returns, you are responsible for the return shipping costs. In the event of an error, a complaint regarding a faulty item, or an incorrect delivery, BrideDesire will provide a free return label.
What if I am not home for delivery?
If delivery cannot be completed, the courier will normally make another attempt or deliver your parcel to a local collection point. You will receive information directly from the courier regarding your options.
Your timeline at a glance
- Order and confirmation – day 0
- Order processing and expected delivery – see the specific timeframe on the product page
- Shipping and delivery – depends on the country of delivery and your chosen shipping method
- Local alterations – 2 to 6 weeks before the wedding
- Final fitting – 1 to 2 weeks before the wedding
Still have questions?
We read every message personally and usually reply within 24 hours on weekdays.
Write to us