Bridal Guide
Shipping & Delivery
Answers to all practical questions regarding the shipping, delivery and receipt of your bridal gown.
Total expected delivery time
2–4 or 8–10 weeks
This timeframe applies from when placing your order until you receive your gown. Shipping is included, and no standard shipping time is added on top. The specific delivery time for each gown is detailed on the product page.
What is the delivery time?
Your gown is selected in an available standard size from XS–7XL. It is not adjusted to individual measurements. The delivery time depends on the specific gown and is detailed on the product page. This will be either 2–4 weeks or 8–10 weeks. This is the total expected time from when placing your order until you receive your gown. No extra shipping time is added.
Which countries do you deliver to?
BrideDesire delivers to all EU countries, as well as Norway, the UK and the USA.
Where is my order shipped from?
All orders are dispatched from BrideDesire in Faaborg, Denmark.
What are the shipping costs?
The shipping cost is calculated based on your destination country and chosen delivery method. The full shipping price is displayed at checkout before you confirm and pay for your order.
How is my order shipped, and can I track it?
Shipping is booked through Shipmondo and handled by a professional courier with tracking. The specific courier and shipping price are shown at checkout or in your dispatch email. Once your order has been shipped, you will receive an email with a tracking link to follow your parcel all the way to delivery.
Will I need to pay customs or import duties?
No, not for delivery within the EU. We do not charge customs or import duties here. For Norway, the UK and the USA, any applicable customs duties and import taxes are calculated and charged at checkout. The total price is displayed before you pay.
What happens if my parcel is damaged during shipping?
If your parcel arrives damaged, or if you receive the incorrect item, please contact us as soon as possible. In the event of a valid complaint (faulty item), BrideDesire covers all reasonable and necessary return costs.
Who pays for the return shipping?
For a standard return, you pay the return shipping yourself. For a valid complaint (faulty item), BrideDesire covers all reasonable and necessary return costs. BrideDesire will either send a free return label or agree with you in writing how the expense will be refunded.
What if I am not at home for the delivery?
If delivery cannot be completed, the courier will normally try again or deliver your parcel to a local collection point. You will receive information directly from the courier regarding your options.
Your timeline at a glance
- Order and confirmation – day 0
- Delivery to you – within 2–4 or 8–10 weeks from the order (see the product page). Shipping is included in this period.
- Local alterations – 2 to 6 weeks before the wedding
- Final fitting – 1 to 2 weeks before the wedding
Still have questions?
We read every message personally. We usually reply within 24 hours on weekdays.
Write to us